1# Account Management Error Codes 2 3> **NOTE** 4> 5> This topic describes only module-specific error codes. For details about universal error codes, see [Universal Error Codes](../errorcode-universal.md). 6 7The following includes the error codes for system accounts, distributed accounts, and app accounts. 8 9## 12300001 System Service Abnormal 10 11**Error Message** 12 13The system service works abnormally. 14 15**Possible Causes** 16 17 181. The account management service cannot start properly. 192. The IPC object for account management cannot be obtained. 203. The services on which the account management depends cannot start properly, or the IPC object on which the account management depends cannot be obtained. 214. The service is not initialized. 225. The disk space is insufficient. 236. The file read or write fails. 247. Directories cannot be created. 258. Files cannot be created or deleted. 269. The database cannot be read or written. 27 28**Solution** 29 30Try again later or restart the device. 31 32## 12300002 Invalid Parameter 33 34**Error Message** 35 36Invalid parameter. 37 38**Possible Causes** 39 40 411. The user name is empty. 422. The user name of the system account exceeds 1024 characters. 433. The user name of the distributed account exceeds 256 characters. 444. The system account ID is less than 0 or 100, or greater than 1099. 455. The distributed account ID exceeds 512 characters. 466. The event type passed in for the distributed account is not supported. 477. The domain name is empty. 488. The domain name exceeds 128 characters. 499. The domain account is empty. 5010. The domain account name exceeds 512 characters. 5111. The constraint is empty. 5212. The constraint exceeds 128 characters. 5313. Invalid authentication or query parameters are passed in. 5414. The profile photo string of the system account exceeds 4 KB. 5515. The profile photo string of the distributed account exceeds 2 MB. 5616. The images are not in .jpg or .png format. 5717. The application account name exceeds 512 characters. 5818. The authentication type exceeds 1024 characters. 5919. The token exceeds 1024 characters. 6020. The key exceeds 1024 characters. 6121. The custom data exceeds 1024 characters. 6222. The token is invalid. 6323. The context ID is invalid. 6424. The credential ID is invalid. 65 66**Solution** 67 68Set parameters correctly. 69 70## 12300003 Account Not Exist 71 72**Error Message** 73 74The account does not exist. 75 76**Possible Causes** 77 78 791. The account to query, activate, or delete is not created. 802. The account to query, activate, or delete has been deleted. 813. The constraint, user name, or profile photo is set for an account that has been deleted. 824. The account to update is not created. 835. The access permission is to be set for an account that does not exist. 846. The password is to be set, deleted, or queried for an account that does not exist. 857. The token is to be set or deleted for an account that does not exist. 868. Additional information is to be set for an account that does not exist. 879. Credentials are to be set or deleted for an account that does not exist. 8810. Custom data is to be set for an account that does not exist. 8911. Distributed synchronization is to be enabled for an account that does not exist. 90 91**Solution** 92 93Check whether the account exists. 94 95## 12300004 Account Already Exists 96 97**Error Message** 98 99The account already exists. 100 101**Possible Causes** 102 103 104The account to create already exists. 105 106**Solution** 107 108Rename the account. 109 110## 12300005 Multiple Users Not Supported 111 112**Error Message** 113 114Multi-user is not supported. 115 116**Possible Causes** 117 118 119The device does not support multiple users. 120 121**Solution** 122 123Cancel the operation. 124 125## 12300006 Unsupported Account Type 126 127**Error Message** 128 129The account type is not supported. 130 131**Possible Causes** 132 133 134The device does not support the account type. 135 136**Solution** 137 138Create an account of the type supported by the device. 139 140## 12300007 Account Count Reached the Limit 141 142**Error Message** 143 144The number of accounts has reached the upper limit. 145 146**Possible Causes** 147 148 149The number of system accounts or application accounts has reached 1000. 150 151**Solution** 152 153Delete the accounts that are no longer used, and try again. 154 155## 12300008 Restricted Account 156 157**Error Message** 158 159The specified account is restricted. 160 161**Possible Causes** 162 163 1641. The account to delete is a reserved account of the system. 1652. The constraint source type to query belongs to a reserved account. 1663. The ID of the account to create is 0 to 100. 167 168**Solution** 169 170Operations cannot be performed on the reserved account of the system. 171 172## 12300009 Account Already Activated 173 174**Error Message** 175 176The account has been activated. 177 178**Possible Causes** 179 180 181The account to activate is already activated. 182 183**Solution** 184 185No further action is required. 186 187## 12300010 Account Service Not Respond 188 189**Error Message** 190 191The account service does not respond. 192 193**Possible Causes** 194 195 1961. Repeated requests, such as the requests for activating an account or applying the same settings, are submitted in a short period of time. 1972. When the number of authentication sessions for app accounts reaches 256, new authentication requests cannot be processed. 198 199**Solution** 200 201Wait for a while and try again. 202 203## 12300011 Event Listener Already Registered 204 205**Error Message** 206 207The event listener has been registered. 208 209**Possible Causes** 210 211 212The listener to register has been registered with the system already. 213 214**Solution** 215 216Cancel the operation or register an unregistered listener. 217 218## 12300012 Event Listener Not Registered 219 220**Error Message** 221 222The event listener has not been registered. 223 224**Possible Causes** 225 226 227The event listener to unregister has not been registered. 228 229**Solution** 230 231Only registered event listeners can be unregistered. 232 233## 12300013 Network Exception 234 235**Error Message** 236 237Network exception. 238 239**Possible Causes** 240 241 2421. The device is not connected to the network. 2432. The network connection is abnormal. 2443. The app does not have the network access permission. 2454. Unidentified network error. 246 247**Solution** 248 2491. Connect the device to the network. 2502. Check that the network connection is normal. 2513. Check that the application has the network access permission. 2524. Perform related operations again. 253 254## 12300014 Domain Account Not Authenticated 255 256**Error Message** 257 258The domain account is not authenticated. 259 260**Possible Causes** 261 262The domain account has not logged in. 263 264**Solution** 265 266Log in using the domain account. 267 268## 12300015 Duplicate Short Name 269 270**Error Message** 271 272The short name already exists. 273 274**Possible Causes** 275 276The short name used to create the account already exists. 277 278**Solution** 279 280Change the short name that does not exist. 281 282## 12300016 Login Accounts Reached the Limit 283 284**Error Message** 285 286The number of logged in accounts reaches the upper limit. 287 288**Possible Causes** 289 290The number of login accounts has reached the upper limit. No more accounts can be used to log in. 291 292**Solution** 293 294Log out of the system and log in to the system using a new account. 295 296## 12300101 Incorrect Credential 297 298**Error Message** 299 300The credential is incorrect. 301 302**Possible Causes** 303 304 3051. An incorrect password is entered. 3062. The biological feature does not match the feature enrolled. 3073. The token is invalid. 308 309**Solution** 310 311Enter a correct credential and try again. 312 313## 12300102 Credential Not Exist 314 315**Error Message** 316 317The credential does not exist. 318 319**Possible Causes** 320 321 3221. The credential to authenticate has not been enrolled. 3232. The credential to query has not been enrolled. 3243. The credential to delete has not been enrolled. 325 326**Solution** 327 328Check whether the credential has been enrolled. 329 330## 12300103 Credential Inputer Already Exists 331 332**Error Message** 333 334The credential inputer already exists. 335 336**Possible Causes** 337 338 339The PIN inputer has been registered and cannot be registered again before deregistration. 340 341**Solution** 342 343No further action is required. 344 345## 12300104 Credential Inputer Not Exist 346 347**Error Message** 348 349The credential inputer is not found. 350 351**Possible Causes** 352 353 354No credential inputer is registered when a credential is authenticated, added or modified. 355 356**Solution** 357 358Register a credential inputer. 359 360## 12300105 Trust Level Not Supported 361 362**Error Message** 363 364The trust level is not supported. 365 366**Possible Causes** 367 368 369The trust level passed in is not supported. 370 371**Solution** 372 373Use a trust level supported by the system. 374 375## 12300106 Authentication Type Not Supported 376 377**Error Message** 378 379The authentication type is not supported. 380 381**Possible Causes** 382 383 384The authentication type passed in is not supported. 385 386**Solution** 387 388Use an authentication type supported by the system. 389 390## 12300107 Authentication Type Not Exist 391 392**Error Message** 393 394The authentication type does not exist. 395 396**Possible Causes** 397 398 399The specified authentication type does not exist when a token is queried or deleted. 400 401**Solution** 402 403Use an existing authentication type. 404 405## 12300108 Authentication Session Not Exist 406 407**Error Message** 408 409The authentication session does not exist. 410 411**Possible Causes** 412 413 414 415The session callback to query does not exist. 416 417**Solution** 418 419Use an opened session to query session callbacks. 420 421## 12300109 Authentication, Credential Enrollment, or Update Canceled 422 423**Error Message** 424 425The authentication, enrollment, or update operation is canceled. 426 427**Possible Causes** 428 429 430The user cancels the authentication. 431The user canceled the credential enrollment. 432The user canceled the update during the credential enrollment process. 433 434**Solution** 435 436No further action is required. 437 438## 12300110 Authentication Locked 439 440**Error Message** 441 442The authentication is locked. 443 444**Possible Causes** 445 446 447The number of authentication type errors exceeds the limit. 448 449**Solution** 450 451Try again after the freezing time. 452 453## 12300111 Authentication Timed Out 454 455**Error Message** 456 457The authentication time out. 458 459**Possible Causes** 460 461 4621. The authentication or credential enrollment of a system account takes more than three minutes. 4632. The authentication service does not respond in time due to network problems. 464 465**Solution** 466 4671. Try again if the authentication or credential enrollment times out. 4682. Check and rectify network problems, and try again. 469 470## 12300112 Authentication Service Not Respond 471 472**Error Message** 473 474The authentication service is busy. 475 476**Possible Causes** 477 478 479The total number of system accounts being authenticated exceeds 5. 480The authentication service of the third-party app does not respond. 481 482**Solution** 483 484Try again later. 485 486## 12300113 Authentication Service Not Exist 487 488**Error Message** 489 490The account authentication service does not exist. 491 492**Possible Causes** 493 494 495For application accounts: 4961. When an authentication is requested, the app does not support the authentication service. 4972. When an account is added implicitly, the app does not support the authentication service. 4983. When the credential of a specified account is verified, the app does not support the authentication service. 4994. When the authenticator attributes are set for an app, the app does not support the authentication service. 5005. When the account tags are checked, the specified app does not support the authentication service. 501 502**Solution** 503 504Cancel the operation or authenticate an app that supports the authentication service. 505 506## 12300114 Authentication Service Abnormal 507 508**Error Message** 509 510The account authentication service works abnormally. 511 512**Possible Causes** 513 514 5151. An unknown error occurs in the identity authentication service. 5162. The app authenticator does not comply with specifications. 517 518**Solution** 519 5201. Try again or restart the system. 5212. Use the app authenticator that complies with specifications. 522 523## 12300115 User Authentication Passwords Reached the Limit 524 525**Error Message** 526 527The number of credentials reaches the upper limit. 528 529**Possible Causes** 530 5311. An unknown error occurs in the identity authentication service. 5322. The user already has a password of the corresponding type and cannot add a password. 533 534**Solution** 535 5361. Try again or restart the system. 5372. Change the password or delete the existing password. 538 539## 12300116 Failed to Verify the Credential Complexity 540 541**Error Message** 542 543Credential complexity verification failed. 544 545**Possible Causes** 546 547The credential is too simple. 548 549**Solution** 550 551Enroll a credential that contains specific characters as required. 552 553## 12300117 PIN Expired 554 555**Error Message** 556 557PIN is expired. 558 559**Possible Causes** 560 561The PIN for user authentication has expired. 562 563**Solution** 564 565Reset the PIN. 566 567## 12400001 Application Not Exist 568 569**Error Message** 570 571The application does not exist. 572 573**Possible Causes** 574 575 5761. The target app does not exist when the app permission is set. 5772. The target app does not exist when the app permission is authorized. 578 579**Solution** 580 581Check that the target app has been installed, and use the bundle of the app. 582 583## 12400002 Custom Data Not Exist 584 585**Error Message** 586 587The custom data does not exist. 588 589**Possible Causes** 590 591 592The key does not exist when you query the custom data of the account. 593 594**Solution** 595 596Query the custom data with a key that is already defined. 597 598## 12400003 Custom Data Records Reached the Limit 599 600**Error Message** 601 602The number of custom data records reaches the upper limit. 603 604**Possible Causes** 605 606 607The number of custom data records of the target account has reached 512. 608 609**Solution** 610 611Delete the custom data records that are no longer used. 612 613## 12400004 Token Count Reached the Limit 614 615**Error Message** 616 617The number of tokens reaches the upper limit. 618 619**Possible Causes** 620 621 622The number of tokens of the target account has reached 1024. 623 624**Solution** 625 626Delete the tokens that are no longer used, and try again. 627 628## 12400005 Bundles in the OAuth List Reached the Limit 629 630**Error Message** 631 632The size of the authorization list reaches the upper limit. 633 634**Possible Causes** 635 636 637The number of bundles in the authorization list has reached 1024. 638 639**Solution** 640 6411. Revoke authorization from the apps that do not require the authorization and try again. 642