1# Enterprise Device Management Error Codes 2 3<!--RP1--> 4> **NOTE** 5> 6> This topic describes only module-specific error codes. For details about universal error codes, see [Universal Error Codes](../errorcode-universal.md). 7<!--RP1End--> 8 9## 9200001 DeviceAdmin Not Enabled 10 11**Error Message** 12 13The application is not an administrator application of the device. 14 15**Description** 16 17This error code is reported when the caller is not an enabled device administrator application. 18 19**Possible Causes** 20 21The enterprise device management APIs can be called only by a device administrator application that has been enabled. 22 23**Solution** 24 25Check whether the caller is a device administrator application that is enabled. 26 27## 9200002 Permission Denied 28 29**Error Message** 30 31The administrator application does not have permission to manage the device. 32 33**Description** 34 35This error code is reported when the device administrator application does not have the permission to call the API. 36 37**Possible Causes** 38 39A device administrator application calls an API that is accessible only by a super administrator application. 40 41**Solution** 42 43Check that the device administrator type enabled for the caller is the same as that required by the API. 44 45## 9200003 Invalid Administrator Ability Component 46 47**Error Message** 48 49The administrator ability component is invalid. 50 51**Description** 52 53This error code is reported when the specified device manager ability component is invalid. 54 55**Possible Causes** 56 57The specified administrator ability component is invalid due to any of the following causes: 581. The administrator ability component does not exist when the device administrator application is enabled. 592. The administrator ability component is not a valid enterprise administrator ability component. 60 61**Solution** 62 631. Check that the name of the administrator ability component is included in the application bundle when the application is enabled as a device administrator application. 642. Check that the administrator ability component inherits from the **EnterpriseAdminExtensionAbility** component defined by the enterprise device management framework. 65 66## 9200004 Failed to Enable the Device Administrator Application 67 68**Error Message** 69 70Failed to activate the administrator application of the device. 71 72**Description** 73 74This error code is reported when an application fails to be enabled as a device administrator application. 75 76**Possible Causes** 77 781. Multiple applications are enabled as the super device administrator application. 792. The application has been enabled as a device administrator application, but the administrator type has changed. 803. Multiple device administrator ability components are enabled for the same application. 81 82**Solution** 83 841. Check that only one super device administrator application exists. 852. Check whether the current application has been enabled as a device administrator with a different device administrator type. If yes, deactivate the device administrator application and try again. 863. Check whether a device administrator ability component has been enabled for the application. Only one device administrator ability component can be enabled for an application. 87 88## 9200005 Failed to Disable the Device Administrator Application 89 90**Error Message** 91 92Failed to deactivate the administrator application of the device. 93 94**Description** 95 96This error code is reported when the operation for disabling a device administrator application fails. 97 98**Possible Causes** 99 1001. The device administrator application to be disabled has not been enabled. 1012. The caller cannot disable other device administrator applications. 102 103**Solution** 104 1051. Check that the target device administrator application has been enabled. 1062. Check that the specified device administrator ability component of the target device administrator application has been enabled. 1073. Check that the device administrator application to be disabled is the caller itself. 108 109## 9200006 Invalid User ID 110 111**Error Message** 112 113The specified user ID is invalid. 114 115**Description** 116 117This error code is reported when the specified user ID does not exist or the specified user ID is different from the caller's user ID. 118 119**Possible Causes** 120 1211. The user ID specified for setting a user policy does not exist. 1222. When the application is not a super device administrator application, the specified user ID is different from the caller's user ID. 123 124**Solution** 125 1261. Check that the specified user ID is valid. 1272. Check that caller's user ID is the same as the specified user ID. If the application is not a super device administrator application, policies cannot be set across users. 128 129## 9200007 System Ability Error 130 131**Error Message** 132 133The system ability works abnormally. 134 135**Description** 136 137This error code is reported when the enterprise device management ability is not working properly. 138 139**Possible Causes** 140 1411. The EnterpriseAdminAbility is not started. 1422. The RPC object for enterprise device management cannot be obtained. 1433. Other abilities, on which the EnterpriseAdminAbility depends, are not started, or the RPC object cannot be obtained. 1444. A system exception occurs during the running of EnterpriseAdminAbility. 145 146**Solution** 147 148Try again later or restart the device. 149 150## 9200008 Invalid System Subscription Event 151 152**Error Message** 153 154The specified system event is invalid. 155 156**Description** 157 158This error code is reported when the enterprise device management module does not support subscription to the specified event or the specified event is invalid. 159 160**Possible Causes** 161 162The enterprise device management module does not support subscription to the specified event or the specified event is invalid. 163 164**Solution** 165 166Check that the specified event is valid and supported by the enterprise device management module. 167 168## 9200009 Failed to Grant Permissions to an Application 169 170**Error Message** 171 172Failed to grant the permission to the application. 173 174**Description** 175 176This error code is reported when the super device administrator application fails to grant administrator rights to other applications. 177 178**Possible Causes** 179 180The target application is not installed by the administrator. 181 182**Solution** 183 184Check that the target application has been installed by the administrator. 185 186## 9200010 Policy Conflict 187 188**Error Message** 189 190A conflict policy has been configured. 191 192**Description** 193 194This error code is reported when a conflict policy is being delivered. 195 196**Possible Causes** 197 198A conflict policy is defined and to be delivered. 199 200**Solution** 201 202Resolve the conflict, and then deliver the policy. 203 204## 9201001 Failed to Manage the Certificate 205 206**Error Message** 207 208Failed to manage the certificate. 209 210**Description** 211 212This error code is reported when the super device administrator application fails to install or uninstall a user certificate. 213 214**Possible Causes** 215 216The user certificate is incorrect. 217 218**Solution** 219 220Check that the user certificate is correct. 221 222## 9201002 Failed to Install the Application 223 224**Error Message** 225 226Failed to install the application. 227 228**Description** 229 230This error code is reported when a device administrator application fails to install an enterprise application. 231 232**Possible Causes** 233 2341. The application installation path is empty or invalid, or does not exist. 2352. The operation attempts to install multiple applications with different bundle names. 2363. The application to be installed already exists when the installation parameter flag is 0. 2374. The user ID is invalid. 238 239**Solution** 240 2411. Check that the application installation path is valid. 2422. Check that all the installation parameters are valid. 2433. Check that the same application is installed. 244 245## 9201003 Failed to Add an Account 246 247**Error Message** 248 249Failed to add an OS account. 250 251**Description** 252 253This error code is reported when an account fails to be added. 254 255**Possible Causes** 256 2571. The account already exists. 2582. The account name is invalid. 2593. The network is not connected when the account is added. 2604. The system does not support multiple accounts. 261 262**Solution** 263 2641. Check whether the account name exists. If yes, change the account name and try again. 2652. Check that the account name is valid. 2663. Check that the network is connected when the account is added. 267 268## 9201004 Update Package Not Exist or Fails to be Parsed 269 270**Error Message** 271 272The update packages do not exist or analyzing failed. 273 274**Description** 275 276This error code is reported when the enterprise device administrator application fails to notify the system of the package update. 277 278**Possible Causes** 279 2801. The system update package does not exist. 2812. The verification of the system update package name fails. 2823. The system update package fails to be opened. 2834. The system update package fails to be parsed. 284 285**Solution** 286 2871. Check whether the system update package exists. 2882. Check whether the name of the system update package is valid. 2893. Check whether the system update package is readable. 2904. Check whether the system update package is complete. 291