1# DLP Service Error Codes 2<!--Kit: Data Protection Kit--> 3<!--Subsystem: Security--> 4<!--Owner: @winnieHuYu--> 5<!--SE: @lucky-jinduo--> 6<!--TSE: @nacyli--> 7 8> **NOTE** 9> 10> This topic describes only module-specific error codes. For details about universal error codes, see [Universal Error Codes](../errorcode-universal.md). 11 12## 19100001 Invalid Parameter 13 14**Error Message** 15 16Invalid parameter value. 17 18**Description** 19 20Invalid parameters are specified. 21 22**Possible Causes** 23 241. The value of **account** is empty or exceeds 1024 characters. 25 262. The account type is incorrect. 27 283. The **aeskey** or **iv** is invalid. 29 304. The authorization expiration time is earlier than the system time. 31 325. **Fd** is less than **0**. 33 346. The value of **tokenid** is **0**. 35 367. The bundle name is empty. 37 388. The value of **appIndex** is less than **0**. 39 409. The value of **userId** is less than **0**. 41 42**Solution** 43 44Set parameters correctly. 45 46<!--Del--> 47## 19100002 Encryption and Decryption Error 48 49**Error Message** 50 51Credential service busy due to too many tasks or duplicate tasks. 52 53**Description** 54 55An error occurs in encryption or decryption. 56 57**Possible Causes** 58 591. The number of active encryption and decryption tasks is greater than 100. 60 612. Duplicate encryption/decryption tasks are performed. 62 63**Solution** 64 65Try again later. 66<!--DelEnd--> 67 68<!--Del--> 69## 19100003 Encryption/Decryption Timeout 70 71**Error Message** 72 73Credential task time out. 74 75**Description** 76 77The encryption or decryption timed out. 78 79**Possible Causes** 80 81It takes more than 10 seconds to encrypt or decrypt a DLP file. 82 83**Solution** 84 85Try again later. 86<!--DelEnd--> 87 88<!--Del--> 89## 19100004 Credential Service Error 90 91**Error Message** 92 93Credential service error. 94 95**Description** 96 97An error occurs in the credential service. 98 99**Possible Causes** 100 1011. The DLP credential service does not exist. 102 1032. The DLP credential service is abnormal. 104 105**Solution** 106 107Wait for a while and try again, or restart the device. 108<!--DelEnd--> 109 110<!--Del--> 111## 19100005 Credential Authentication Server Error 112 113**Error Message** 114 115Credential authentication server error. 116 117**Description** 118 119The credential authentication server is abnormal. 120 121**Possible Causes** 122 1231. The credential authentication server cannot be connected. 124 1252. The credential authentication server does not exist. 126 127**Solution** 128 129Check the credential authentication server and try again. 130<!--DelEnd--> 131 132## 19100006 Access Denied for a Non-DLP Sandbox Application 133 134**Error Message** 135 136No permission to call this API, which is available only for DLP sandbox applications. 137 138**Description** 139 140The caller is not a DLP sandbox application. 141 142**Possible Causes** 143 144The caller is not a DLP sandbox application. 145 146**Solution** 147 148The caller must be a DLP sandbox application. 149 150## 19100007 Access Denied for a DLP Sandbox Application 151 152**Error Message** 153 154No permission to call this API, which is available only for non-DLP sandbox applications. 155 156**Description** 157 158The caller cannot be a DLP sandbox application. 159 160**Possible Causes** 161 162The caller cannot be a DLP sandbox application. 163 164**Solution** 165 166The caller must be a DLP sandbox application. 167 168<!--Del--> 169## 19100008 Non-DLP File 170 171**Error Message** 172 173The file is not a DLP file. 174 175**Description** 176 177The file is not a DLP file. 178 179**Possible Causes** 180 181The file is not a DLP file. 182 183**Solution** 184 185Use a DLP file. 186<!--DelEnd--> 187 188<!--Del--> 189## 19100009 Failed to Operate the DLP File 190 191**Error Message** 192 193Failed to operate the DLP file. 194 195**Description** 196 197The operation on the DLP file fails. 198 199**Possible Causes** 200 2011. The user is not an authorized user. 202 2032. The sandbox application fails to be installed. 204 2053. The link file is not associated. 206 2074. The number of opened DLP files reaches 1000. 208 209**Solution** 210 2111. Check that you are authorized to access the DLP file. 212 2132. Wait for a while or restart the system and try again. 214<!--DelEnd--> 215 216<!--Del--> 217## 19100010 Read-Only DLP File 218 219**Error Message** 220 221The DLP file is read only. 222 223**Description** 224 225The DLP file is read-only. 226 227**Possible Causes** 228 2291. You cannot modify the permission on a DLP file, which is read-only. 230 2312. You cannot write a DLP file, which is read-only. 232 233**Solution** 234 235Check the permission on the file. 236<!--DelEnd--> 237 238## 19100011 System Service Abnormal 239 240**Error Message** 241 242The system ability works abnormally. 243 244**Description** 245 246The system service is abnormal. 247 248**Possible Causes** 249 2501. The DLP permission service fails to start. 251 2522. The RPC object of the DLP permission service cannot be obtained. 253 2543. The service, on which the DLP permission service depends, fails to start. 255 2564. The read or write of IPC data fails. 257 2585. The service is not initialized. 259 260**Solution** 261 262Try again later or restart the device. 263 264## 19100012 Failed to Apply for Memory 265 266**Error Message** 267 268System memory is insufficient. 269 270**Description** 271 272Failed to obtain the memory. 273 274**Possible Causes** 275 276The system memory is insufficient. 277 278**Solution** 279 280Try again later or restart the device. 281 282<!--Del--> 283## 19100013 User Access Denied 284 285**Error Message** 286 287The user does not have the permission. 288 289**Description** 290 291The user has no permission. 292 293**Solution** 294 295Check the user permissions. 296<!--DelEnd--> 297 298<!--Del--> 299## 19100014 Account Not Logged In 300 301**Error Message** 302 303Account not logged in. 304 305**Description** 306 307You have not logged in with an account. 308 309**Solution** 310 311Log in using your account. 312<!--DelEnd--> 313 314<!--Del--> 315## 19100015 Upgrade Required 316 317**Error Message** 318 319The system needs to be upgraded. 320 321**Description** 322 323The system needs to be upgraded. 324 325**Solution** 326 327Upgrade the system. 328<!--DelEnd--> 329 330## 19100016 URI Missing in Want 331 332**Error Message** 333 334The uri field is missing in the want parameter. 335 336**Description** 337 338The **want** parameter does not contain the URI. 339 340**Solution** 341 342Set parameters correctly. 343 344## 19100017 displayName Missing in Want 345 346**Error Message** 347 348The displayName field is missing in the want parameter. 349 350**Description** 351 352The **want** parameter does not contain **displayName**. 353 354**Solution** 355 356Set parameters correctly. 357 358## 19100018 Application Unauthorized 359 360**Error Message** 361 362The application is not authorized. 363 364**Description** 365 366The application is not authorized. 367 368**Possible Causes** 369 370The application is not in the authorized application list. 371 372**Solution** 373 374Set the authorized application list. 375 376<!--Del--> 377## 19100019 DLP File Has Expired 378 379**Error Message** 380 381The DLP file has expired. 382 383**Description** 384 385The DLP file has expired. 386 387**Solution** 388 389Contact the file owner to authorize the file. 390<!--DelEnd--> 391 392<!--Del--> 393## 19100020 Network Disconnected 394 395**Error Message** 396 397No network connection. 398 399**Description** 400 401The device is not connected to Wi-Fi. 402 403**Solution** 404 405Connect the device to Wi-Fi. 406<!--DelEnd--> 407