1# Enterprise Device Management Error Codes 2 3> **NOTE** 4> 5> This topic describes only module-specific error codes. For details about universal error codes, see [Universal Error Codes](../errorcode-universal.md). 6 7## 9200001 DeviceAdmin Not Enabled 8 9**Error Message** 10 11The application is not an administrator application of the device. 12 13**Description** 14 15This error code is reported when the caller is not an enabled device administrator application. 16 17**Possible Causes** 18 19The enterprise device management APIs can be called only by a device administrator application that has been enabled. 20 21**Solution** 22 23Check whether the caller is a device administrator application enabled. 24 25## 9200002 Permission Denied 26 27**Error Message** 28 29The administrator application does not have permission to manage the device. 30 31**Description** 32 33This error code is reported when the device administrator application does not have the permission to invoke the API. 34 35**Possible Causes** 36 37A device administrator application calls an API that is accessible only by a super device administrator application. 38 39**Solution** 40 41Check that the device administrator type enabled for the caller is the same as that required by the API. 42 43## 9200003 Invalid Administrator Ability Component 44 45**Error Message** 46 47The administrator ability component is invalid. 48 49**Description** 50 51This error code is reported when the specified device manager ability component is invalid. 52 53**Possible Causes** 54 55The specified administrator ability component is invalid due to any of the following causes: 561. The administrator ability component does not exist when the device administrator application is enabled. 572. The administrator ability component is not a valid enterprise administrator ability component. 58 59**Solution** 60 611. Check that the name of the administrator ability component is included in the application bundle when the application is enabled as a device administrator application. 622. Check that the administrator ability component inherits the **EnterpriseAdminExtensionAbility** component defined by the enterprise device management framework. 63 64## 9200004 Failed to Enable the Device Administrator Application 65 66**Error Message** 67 68Failed to activate the administrator application of the device. 69 70**Description** 71 72This error code is reported when an application fails to be enabled as a device administrator application. 73 74**Possible Causes** 75 76The possible causes are as follows: 771. Multiple applications are enabled as the super device administrator application. 782. The application has been enabled as a device administrator application, but the administrator type has changed. 793. Multiple device administrator ability components are enabled for the same application. 80 81**Solution** 82 831. Check that only one super device administrator application exists. 842. Check whether the current application has been enabled as a device administrator with a different device administrator type. If yes, disable the device administrator application and try again. 853. Check whether a device administrator ability component has been enabled for the application. Only one device administrator ability component can be enabled for an application. 86 87## 9200005 Failed to Disable the Device Administrator Application 88 89**Error Message** 90 91Failed to deactivate the administrator application of the device. 92 93**Description** 94 95This error code is reported when the operation for disabling a device administrator application fails or another administrator application is disabled. 96 97**Possible Causes** 98 99The possible causes are as follows: 1001. The application to be disabled has not been enabled. 1012. Another administrator application is disabled. 102 103**Solution** 104 1051. Check that the target device administrator application has been enabled. 1062. Check that the specified device administrator ability component of the target device administrator application has been enabled. 1073. Check that the device administrator application to be disabled is the caller itself. 108 109## 9200006 Invalid User ID 110 111**Error Message** 112 113The specified user ID is invalid. 114 115**Description** 116 117This error code is reported when the specified user ID does not exist or the specified user ID is different from the caller's user ID. 118 119**Possible Causes** 120 121The possible causes are as follows: 1221. The user ID specified for setting a user policy does not exist. 1232. The specified user ID is different from the caller user ID. 124 125**Solution** 126 1271. Check that the specified user ID is valid. 1282. Check that caller's user ID is the same as the specified user ID. If the application is a device administrator application, policies cannot be set across users. 129 130## 9200007 System Ability Error 131 132**Error Message** 133 134The system ability works abnormally. 135 136**Description** 137 138This error code is reported when the enterprise device management ability is not working properly. 139 140**Possible Causes** 141 142The possible causes are as follows: 1431. The EnterpriseAdminAbility is not started. 1442. The RPC object for enterprise device management cannot be obtained. 1453. Other abilities, on which the EnterpriseAdminAbility depends, are not started, or the RPC object cannot be obtained. 1464. A system exception occurs during the running of EnterpriseAdminAbility. 147 148**Solution** 149 150Try again later or restart the device. 151 152## 9200008 Invalid System Subscription Event 153 154**Error Message** 155 156The specified system event is invalid. 157 158**Description** 159 160This error code is reported when the enterprise device management module does not support subscription to the specified event or the specified event is invalid. 161 162**Possible Causes** 163 164The enterprise device management module does not support subscription to the specified event or the specified event is invalid. 165 166**Solution** 167 168Check that the specified event is valid and supported by the enterprise device management module. 169 170## 9200009 Failed to Grant Permissions to an Application 171 172**Error Message** 173 174Failed to grant the permission to the application. 175 176**Description** 177 178This error code is reported when the super device administrator application fails to grant administrator rights to other applications. 179 180**Possible Causes** 181 182The target application is not installed by the administrator. 183 184**Solution** 185 186Check that the target application has been installed by the administrator. 187 188## 9200010 Policy Conflict 189 190**Error Message** 191 192A conflict policy has been configured. 193 194**Description** 195 196This error code is reported when a conflict policy is being delivered. 197 198**Possible Causes** 199 200A conflict policy is defined and to be delivered. 201 202**Solution** 203 204Resolve the conflict, and then deliver the policy. 205 206<!--Del--> 207## 9200011 Failed to Replace the Device Administrator Application 208 209**Error Message** 210 211Failed to replace the administrator application of the device. 212 213**Description** 214 215Failed to replace the device administrator application. 216 217**Possible Causes** 218 219The specified application is a delegated or authorized device administrator application or a common device administrator application. It cannot be a super administrator application. 220 221**Solution** 222 2231. Call [disableSuperAdmin](js-apis-enterprise-adminManager-sys.md#adminmanagerdisablesuperadmin) to disable the super device management permission of a specified application. 2242. Call [disableAdmin](js-apis-enterprise-adminManager.md#adminmanagerdisableadmin) to disable the common device management permission of a specified application. 225<!--DelEnd--> 226 227## 9201001 Failed to Manage the Certificate 228 229**Error Message** 230 231Failed to manage the certificate. 232 233**Description** 234 235This error code is reported when the super device administrator application fails to install or uninstall a user certificate. 236 237**Possible Causes** 238 239The user certificate is incorrect. 240 241**Solution** 242 243Check that the user certificate is correct. 244 245## 9201002 Failed to Install the Application 246 247**Error Message** 248 249Failed to install the application. 250 251**Description** 252 253This error code is reported when a device administrator application fails to install an enterprise app. 254 255**Possible Causes** 256 257The possible causes are as follows: 2581. The application installation path is empty or invalid, or does not exist. 2592. The operation attempts to install multiple apps with different bundle names. 2603. The application to be installed already exists when the installation parameter flag is 0. 2614. The user ID is invalid. 262 263**Solution** 264 2651. Check that the application installation path is valid. 2662. Check that all the installation parameters are valid. 2673. Check that the same application is installed. 268 269## 9201003 Failed to Add an Account 270 271**Error Message** 272 273Failed to add an OS account. 274 275**Description** 276 277This error code is reported when an account fails to be added. 278 279**Possible Causes** 280 281The possible causes are as follows: 282 2831. The account already exists. 2842. The account name is invalid. 2853. The network is not connected when the account is added. 2864. The system does not support multiple accounts. 287 288**Solution** 289 2901. Check whether the account name exists. If yes, change the account name and try again. 2912. Check that the account name is valid. 2923. Check that the network is connected when the account is added. 293 294## 9201004 Update Package Not Exist or Fails to be Parsed 295 296**Error Message** 297 298The update packages do not exist or analyzing failed. 299 300**Description** 301 302This error code is reported when the enterprise device administrator application fails to notify the system of the package update. 303 304**Possible Causes** 305 306The possible causes are as follows: 307 3081. The system update package does not exist. 3092. The verification of the system update package name fails. 3103. The system update package fails to be opened. 3114. The system update package fails to be parsed. 312 313**Solution** 314 3151. Check whether the system update package exists. 3162. Check whether the name of the system update package is valid. 3173. Check whether the system update package is readable. 3184. Check whether the system update package is complete. 319 320## 9201005 Failed to Add an Application Kept Alive 321 322**Error Message** 323 3241. Add keep alive applications failed. 325 326**Description** 327 328This error code is reported when an application kept alive fails to be added. 329 330**Possible Causes** 331 332The possible causes are as follows: 333 3341. The application is not installed. 3352. The application does not have the MainAbility. 3363. The application does not have the tray service. 3374. The application is not added to the tray. 3385. The current device does not support adding applications kept alive. 339 340**Solution** 341 3421. Check whether the application is installed. 3432. Check whether the application has the MainAbility. 3443. Check whether the application has the tray service. 3454. Check whether the application has been added to the tray. 346