1# Account Management Error Codes 2 3> **NOTE** 4> 5> This topic describes only module-specific error codes. For details about universal error codes, see [Universal Error Codes](errorcode-universal.md). 6 7The following includes the error codes for OS accounts, distributed accounts, and app accounts. 8 9## 12300001 System Service Abnormal 10 11**Error Message** 12 13System service works abnormally. 14 15**Possible Causes** 16 17The possible causes are as follows: 18- The account management service cannot start properly. 19- The IPC object for account management cannot be obtained. 20- The services on which the account management depends cannot start properly, or the IPC object on which the account management depends cannot be obtained. 21- The service is not initialized. 22- The disk space is insufficient. 23- The file read or write fails. 24- Directories cannot be created. 25- Files cannot be created or deleted. 26- The database cannot be read or written. 27 28**Solution** 29 30Try again later or restart the device. 31 32## 12300002 Invalid Parameter 33 34**Error Message** 35 36Invalid parameter. 37 38**Possible Causes** 39 40The possible causes are as follows: 41- The user name is empty. 42- The user name of the OS account exceeds 1024 characters. 43- The user name of the distributed account exceeds 256 characters. 44- The OS account ID is less than 0 or 100, or greater than 1099. 45- The distributed account ID exceeds 512 characters. 46- The event type passed in for the distributed account is not supported. 47- The domain name is empty. 48- The domain name exceeds 128 characters. 49- The domain account is empty. 50- The domain account exceeds 512 characters. 51- The constraint is empty. 52- The constraint exceeds 128 characters. 53- Invalid authentication or query parameters are passed in. 54- The profile photo string of the OS account exceeds 4 KB. 55- The profile photo string of the distributed account exceeds 2 MB. 56- The images are not in .jpg or .png format. 57- The app account name exceeds 512 characters. 58- The authentication type exceeds 1024 characters. 59- The token exceeds 1024 characters. 60- The key exceeds 1024 characters. 61- The custom data exceeds 1024 characters. 62- The token is invalid. 63- The context ID is invalid. 64- The credential ID is invalid. 65 66**Solution** 67 68Set parameters correctly. 69 70## 12300003 Account Not Exist 71 72**Error Message** 73 74The account does not exist. 75 76**Possible Causes** 77 78The possible causes are as follows: 79- The account to query, activate, or delete is not created. 80- The account to query, activate, or delete has been deleted. 81- The constraint, user name, or profile photo is set for an account that has been deleted. 82- The account to update is not created. 83- The access permission is to be set for an account that does not exist. 84- The password is to be set, deleted, or queried for an account that does not exist. 85- The token is to be set or deleted for an account that does not exist. 86- Additional information is to be set for an account that does not exist. 87- Credentials are to be set for an account that does not exist. 88- Custom data is to be set for an account that does not exist. 89- Distributed synchronization is to be enabled for an account that does not exist. 90 91**Solution** 92 93Check whether the account exists. 94 95## 12300004 Account Already Exists 96 97**Error Message** 98 99The account already exists. 100 101**Possible Causes** 102 103The account to create already exists. 104 105**Solution** 106 107Rename the account. 108 109## 12300005 Multiple Users Not Supported 110 111**Error Message** 112 113Multi-user is not supported. 114 115**Possible Causes** 116 117The device does not support multiple users. 118 119**Solution** 120 121Cancel the operation. 122 123## 12300006 Account Type Not Supported 124 125**Error Message** 126 127The account type is not supported. 128 129**Possible Causes** 130 131The device does not support the account type. 132 133**Solution** 134 135Create an account of the type supported by the device. 136 137## 12300007 The Number of Accounts Has Reached the Limit 138 139**Error Message** 140 141The number of accounts has reached the limit. 142 143**Possible Causes** 144 145A maximum of 1,000 OS accounts or app accounts can be created. 146 147**Solution** 148 149Delete the accounts that are no longer used, and try again. 150 151## 12300008 Account Restricted 152 153**Error Message** 154 155The specified account is restricted. 156 157**Possible Causes** 158 159The possible causes are as follows: 160- The account to delete is a reserved account of the system. 161- The constraint source type to query belongs to a reserved account. 162- The ID of the account to create is 0 to 100. 163 164**Solution** 165 166Operations cannot be performed on the reserved account of the system. 167 168## 12300009 Account Already Activated 169 170**Error Message** 171 172The account has been activated. 173 174**Possible Causes** 175 176The account to activate is already activated. 177 178**Solution** 179 180No further action is required. 181 182## 12300010 Account Service Not Respond 183 184**Error Message** 185 186The account service does not respond. 187 188**Possible Causes** 189 190The possible causes are as follows: 191- Repeated requests, such as the requests for activating an account or applying the same settings, are submitted in a short period of time. 192- When the number of authentication sessions for app accounts reaches 256, new authentication requests cannot be processed. 193 194**Solution** 195 196Wait for a while and try again. 197 198## 12300011 Event Listener Already Registered 199 200**Error Message** 201 202The event listener has been registered. 203 204**Possible Causes** 205 206The listener to register has been registered with the system already. 207 208**Solution** 209 210Cancel the operation or register an unregistered listener. 211 212## 12300012 Event Listener Not Registered 213 214**Error Message** 215 216The event listener has not been registered. 217 218**Possible Causes** 219 220The event listener to unregister has not been registered. 221 222**Solution** 223 224Only registered event listeners can be unregistered. 225 226## 12300013 Network Exception 227 228**Error Message** 229 230The network exception. 231 232**Possible Causes** 233 234The possible causes are as follows: 2351. The device is not connected to the network. 2362. The network connection is abnormal. 2373. The app does not have the network access permission. 2384. Unidentified network error. 239 240**Solution** 241 2421. Connect the device to the network. 2432. Check that the network connection is normal. 2443. Check that the application has the network access permission. 2454. Perform related operations again. 246 247## 12300101 Incorrect Credential 248 249**Error Message** 250 251The credential is incorrect. 252 253**Possible Causes** 254 255The possible causes are as follows: 256- An incorrect password is entered. 257- The biological feature does not match the feature enrolled. 258- The token is invalid. 259 260**Solution** 261 262Enter a correct credential and try again. 263 264## 12300102 Credential Not Exist 265 266**Error Message** 267 268The credential does not exist. 269 270**Possible Causes** 271 272The possible causes are as follows: 273- The credential to authenticate has not been enrolled. 274- The credential to query has not been enrolled. 275- The credential to delete has not been enrolled. 276 277**Solution** 278 279Check whether the credential has been enrolled. 280 281## 12300103 Credential Inputer Already Exists 282 283**Error Message** 284 285The credential inputer already exists. 286 287**Possible Causes** 288 289The PIN inputer has been registered and cannot be registered again before deregistration. 290 291**Solution** 292 293No further action is required. 294 295## 12300104 Credential Inputer Not Exist 296 297**Error Message** 298 299The credential inputer is not found. 300 301**Possible Causes** 302 303No credential inputer is registered when a credential is authenticated, added or modified. 304 305**Solution** 306 307Register a credential inputer. 308 309## 12300105 Trust Level Not Supported 310 311**Error Message** 312 313The trust level is not supported. 314 315**Possible Causes** 316 317The trust level passed in is not supported. 318 319**Solution** 320 321Use a trust level supported by the system. 322 323## 12300106 Authentication Type Not Supported 324 325**Error Message** 326 327The authentication type is not supported. 328 329**Possible Causes** 330 331The authentication type passed in is not supported. 332 333**Solution** 334 335Use an authentication type supported by the system. 336 337## 12300107 Authentication Type Not Exist 338 339**Error Message** 340 341The authentication type does not exist. 342 343**Possible Causes** 344 345The specified authentication type does not exist when a token is queried or deleted. 346 347**Solution** 348 349Use an existing authentication type. 350 351## 12300108 Authentication Session Not Exist 352 353**Error Message** 354 355The authentication session does not exist. 356 357**Possible Causes** 358 359The session callback to query does not exist. 360 361**Solution** 362 363Use an opened session to query session callbacks. 364 365## 12300109 Authentication, Credential Enrollment, or Update Canceled 366 367**Error Message** 368 369The authentication, enrollment, update operation is canceled. 370 371**Possible Causes** 372 373The possible causes are as follows: 374 375- The user canceled the authentication. 376- The user canceled the credential enrollment. 377- The user canceled the update during the credential enrollment process. 378 379**Solution** 380 381No further action is required. 382 383## 12300110 Authentication Locked 384 385**Error Message** 386 387The authentication is locked. 388 389**Possible Causes** 390 391The number of authentication type errors exceeds the limit. 392 393**Solution** 394 395Try again after the freezing time. 396 397## 12300111 Authentication Timed Out 398 399**Error Message** 400 401The authentication timed out. 402 403**Possible Causes** 404 405The possible causes are as follows: 4061. The authentication or credential enrollment of an OS account takes more than three minutes. 4072. The authentication service does not respond in time due to network problems. 408 409**Solution** 410 4111. Try again if the authentication or credential enrollment times out. 4122. Check and rectify network problems, and try again. 413 414## 12300112 Authentication Service Not Respond 415 416**Error Message** 417 418The authentication service does not respond. 419 420**Possible Causes** 421 422The possible causes are as follows: 423 424- The total number of OS accounts being authenticated exceeds 5. 425- The authentication service of the third-party app does not respond. 426 427**Solution** 428 429Try again later. 430 431## 12300113 Authentication Service Not Exist 432 433**Error Message** 434 435The account authentication service does not exist. 436 437**Possible Causes** 438 439The possible causes for app accounts are as follows: 440- When an authentication is requested, the app does not support the authentication service. 441- When an account is added implicitly, the app does not support the authentication service. 442- When the credential of a specified account is verified, the app does not support the authentication service. 443- When the authenticator attributes are set for an app, the app does not support the authentication service. 444- When the account tags are checked, the specified app does not support the authentication service. 445 446**Solution** 447 448Cancel the operation or authenticate an app that supports the authentication service. 449 450## 12300114 Authentication Service Abnormal 451 452**Error Message** 453 454The account authentication service works abnormally. 455 456**Possible Causes** 457 458The possible causes are as follows: 4591. An unknown error occurs in the identity authentication service. 4602. The app authenticator does not comply with specifications. 461 462**Solution** 463 4641. Try again or restart the system. 4652. Use the app authenticator that complies with specifications. 466 467## 12400001 Application Not Exist 468 469**Error Message** 470 471The application does not exist. 472 473**Possible Causes** 474 475The possible causes are as follows: 476- The target app does not exist when the app permission is set. 477- The target app does not exist when the app permission is authorized. 478 479**Solution** 480 481Check that the target app has been installed, and use the bundle of the app. 482 483## 12400002 Custom Data Not Exist 484 485**Error Message** 486 487The custom data does not exist. 488 489**Possible Causes** 490 491The key does not exist when you query the custom data of the account. 492 493**Solution** 494 495Query the custom data with a key that is already defined. 496 497## 12400003 Custom Data Records Reached the Limit 498 499**Error Message** 500 501The number of custom data reaches upper limit. 502 503**Possible Causes** 504 505The number of custom data records of the target account has reached 512. 506 507**Solution** 508 509Delete the custom data records that are no longer used. 510 511## 12400004 Token Count Reached the Limit 512 513**Error Message** 514 515The number of token reaches upper limit. 516 517**Possible Causes** 518 519The number of tokens of the target account has reached 1024. 520 521**Solution** 522 523Delete the tokens that are not longer used, and try again. 524 525## 12400005 Bundles in the OAuth List Reached the Limit 526 527**Error Message** 528 529The size of authorization list reaches upper limit. 530 531**Possible Causes** 532 533The number of bundles in the authorization list has reached 1024. 534 535**Solution** 536 537Revoke authorization from the apps that do not require the authorization and try again.