1# Account Management Error Codes 2 3> **NOTE** 4> 5> This topic describes only module-specific error codes. For details about universal error codes, see [Universal Error Codes](../errorcode-universal.md). 6 7The following includes the error codes for system accounts, distributed accounts, and app accounts. 8 9## 12300001 System Service Abnormal 10 11**Error Message** 12 13System service works abnormally. 14 15**Possible Causes** 16 17- The account management service cannot start properly. 18- The IPC object for account management cannot be obtained. 19- The services on which the account management depends cannot start properly, or the IPC object on which the account management depends cannot be obtained. 20- The service is not initialized. 21- The disk space is insufficient. 22- The file read or write fails. 23- Directories cannot be created. 24- Files cannot be created or deleted. 25- The database cannot be read or written. 26 27**Solution** 28 29Try again later or restart the device. 30 31## 12300002 Invalid Parameter 32 33**Error Message** 34 35Invalid parameter. 36 37**Possible Causes** 38 39- The user name is empty. 40- The user name of the system account exceeds 1024 characters. 41- The user name of the distributed account exceeds 256 characters. 42- The system account ID is less than 0 or 100, or greater than 1099. 43- The distributed account ID exceeds 512 characters. 44- The event type passed in for the distributed account is not supported. 45- The domain name is empty. 46- The domain name exceeds 128 characters. 47- The domain account is empty. 48- The domain account exceeds 512 characters. 49- The constraint is empty. 50- The constraint exceeds 128 characters. 51- Invalid authentication or query parameters are passed in. 52- The profile photo string of the system account exceeds 4 KB. 53- The profile photo string of the distributed account exceeds 2 MB. 54- The images are not in .jpg or .png format. 55- The app account name exceeds 512 characters. 56- The authentication type exceeds 1024 characters. 57- The token exceeds 1024 characters. 58- The key exceeds 1024 characters. 59- The custom data exceeds 1024 characters. 60- The token is invalid. 61- The context ID is invalid. 62- The credential ID is invalid. 63 64**Solution** 65 66Set parameters correctly. 67 68## 12300003 Account Not Exist 69 70**Error Message** 71 72The account does not exist. 73 74**Possible Causes** 75 76- The account to query, activate, or delete is not created. 77- The account to query, activate, or delete has been deleted. 78- The constraint, user name, or profile photo is set for an account that has been deleted. 79- The account to update is not created. 80- The access permission is to be set for an account that does not exist. 81- The password is to be set, deleted, or queried for an account that does not exist. 82- The token is to be set or deleted for an account that does not exist. 83- Additional information is to be set for an account that does not exist. 84- Credentials are to be set for an account that does not exist. 85- Custom data is to be set for an account that does not exist. 86- Distributed synchronization is to be enabled for an account that does not exist. 87 88**Solution** 89 90Check whether the account exists. 91 92## 12300004 Account Already Exists 93 94**Error Message** 95 96The account already exists. 97 98**Possible Causes** 99 100The account to create already exists. 101 102**Solution** 103 104Rename the account. 105 106## 12300005 Multiple Users Not Supported 107 108**Error Message** 109 110Multi-user is not supported. 111 112**Possible Causes** 113 114The device does not support multiple users. 115 116**Solution** 117 118Cancel the operation. 119 120## 12300006 Account Type Not Supported 121 122**Error Message** 123 124The account type is not supported. 125 126**Possible Causes** 127 128The device does not support the account type. 129 130**Solution** 131 132Create an account of the type supported by the device. 133 134## 12300007 The Number of Accounts Has Reached the Limit 135 136**Error Message** 137 138The number of accounts has reached the limit. 139 140**Possible Causes** 141 142A maximum of 1,000 OS accounts or app accounts can be created. 143 144**Solution** 145 146Delete the accounts that are no longer used, and try again. 147 148## 12300008 Account Restricted 149 150**Error Message** 151 152The specified account is restricted. 153 154**Possible Causes** 155 156- The account to delete is a reserved account of the system. 157- The constraint source type to query belongs to a reserved account. 158- The ID of the account to create is 0 to 100. 159 160**Solution** 161 162Operations cannot be performed on the reserved account of the system. 163 164## 12300009 Account Already Activated 165 166**Error Message** 167 168The account has been activated. 169 170**Possible Causes** 171 172The account to activate is already activated. 173 174**Solution** 175 176No further action is required. 177 178## 12300010 Account Service Not Respond 179 180**Error Message** 181 182The account service does not respond. 183 184**Possible Causes** 185 186- Repeated requests, such as the requests for activating an account or applying the same settings, are submitted in a short period of time. 187- When the number of authentication sessions for app accounts reaches 256, new authentication requests cannot be processed. 188 189**Solution** 190 191Wait for a while and try again. 192 193## 12300011 Event Listener Already Registered 194 195**Error Message** 196 197The event listener has been registered. 198 199**Possible Causes** 200 201The listener to register has been registered with the system already. 202 203**Solution** 204 205Cancel the operation or register an unregistered listener. 206 207## 12300012 Event Listener Not Registered 208 209**Error Message** 210 211The event listener has not been registered. 212 213**Possible Causes** 214 215The event listener to unregister has not been registered. 216 217**Solution** 218 219Only registered event listeners can be unregistered. 220 221## 12300013 Network Exception 222 223**Error Message** 224 225The network exception. 226 227**Possible Causes** 228 2291. The device is not connected to the network. 2302. The network connection is abnormal. 2313. The app does not have the network access permission. 2324. Unidentified network error. 233 234**Solution** 235 2361. Connect the device to the network. 2372. Check that the network connection is normal. 2383. Check that the application has the network access permission. 2394. Perform related operations again. 240 241## 12300101 Incorrect Credential 242 243**Error Message** 244 245The credential is incorrect. 246 247**Possible Causes** 248 249- An incorrect password is entered. 250- The biological feature does not match the feature enrolled. 251- The token is invalid. 252 253**Solution** 254 255Enter a correct credential and try again. 256 257## 12300102 Credential Not Exist 258 259**Error Message** 260 261The credential does not exist. 262 263**Possible Causes** 264 265- The credential to authenticate has not been enrolled. 266- The credential to query has not been enrolled. 267- The credential to delete has not been enrolled. 268 269**Solution** 270 271Check whether the credential has been enrolled. 272 273## 12300103 Credential Inputer Already Exists 274 275**Error Message** 276 277The credential inputer already exists. 278 279**Possible Causes** 280 281The PIN inputer has been registered and cannot be registered again before deregistration. 282 283**Solution** 284 285No further action is required. 286 287## 12300104 Credential Inputer Not Exist 288 289**Error Message** 290 291The credential inputer is not found. 292 293**Possible Causes** 294 295No credential inputer is registered when a credential is authenticated, added or modified. 296 297**Solution** 298 299Register a credential inputer. 300 301## 12300105 Trust Level Not Supported 302 303**Error Message** 304 305The trust level is not supported. 306 307**Possible Causes** 308 309The trust level passed in is not supported. 310 311**Solution** 312 313Use a trust level supported by the system. 314 315## 12300106 Authentication Type Not Supported 316 317**Error Message** 318 319The authentication type is not supported. 320 321**Possible Causes** 322 323The authentication type passed in is not supported. 324 325**Solution** 326 327Use an authentication type supported by the system. 328 329## 12300107 Authentication Type Not Exist 330 331**Error Message** 332 333The authentication type does not exist. 334 335**Possible Causes** 336 337The specified authentication type does not exist when a token is queried or deleted. 338 339**Solution** 340 341Use an existing authentication type. 342 343## 12300108 Authentication Session Not Exist 344 345**Error Message** 346 347The authentication session does not exist. 348 349**Possible Causes** 350 351 352The session callback to query does not exist. 353 354**Solution** 355 356Use an opened session to query session callbacks. 357 358## 12300109 Authentication, Credential Enrollment, or Update Canceled 359 360**Error Message** 361 362The authentication, enrollment, update operation is canceled. 363 364**Possible Causes** 365 366- The user canceled the authentication. 367- The user canceled the credential enrollment. 368- The user canceled the update during the credential enrollment process. 369 370**Solution** 371 372No further action is required. 373 374## 12300110 Authentication Locked 375 376**Error Message** 377 378The authentication is locked. 379 380**Possible Causes** 381 382The number of authentication type errors exceeds the limit. 383 384**Solution** 385 386Try again after the freezing time. 387 388## 12300111 Authentication Timed Out 389 390**Error Message** 391 392The authentication timed out. 393 394**Possible Causes** 395 3961. The authentication or credential enrollment of a system account takes more than three minutes. 3972. The authentication service does not respond in time due to network problems. 398 399**Solution** 400 4011. Try again if the authentication or credential enrollment times out. 4022. Check and rectify network problems, and try again. 403 404## 12300112 Authentication Service Not Respond 405 406**Error Message** 407 408The authentication service does not respond. 409 410**Possible Causes** 411 412- The total number of system accounts being authenticated exceeds 5. 413- The authentication service of the third-party app does not respond. 414 415**Solution** 416 417Try again later. 418 419## 12300113 Authentication Service Not Exist 420 421**Error Message** 422 423The account authentication service does not exist. 424 425**Possible Causes** 426 427The possible causes for app accounts are as follows: 428- When an authentication is requested, the app does not support the authentication service. 429- When an account is added implicitly, the app does not support the authentication service. 430- When the credential of a specified account is verified, the app does not support the authentication service. 431- When the authenticator attributes are set for an app, the app does not support the authentication service. 432- When the account tags are checked, the specified app does not support the authentication service. 433 434**Solution** 435 436Cancel the operation or authenticate an app that supports the authentication service. 437 438## 12300114 Authentication Service Abnormal 439 440**Error Message** 441 442The account authentication service works abnormally. 443 444**Possible Causes** 445 4461. An unknown error occurs in the identity authentication service. 4472. The app authenticator does not comply with specifications. 448 449**Solution** 450 4511. Try again or restart the system. 4522. Use the app authenticator that complies with specifications. 453 454## 12400001 Application Not Exist 455 456**Error Message** 457 458The application does not exist. 459 460**Possible Causes** 461 462- The target app does not exist when the app permission is set. 463- The target app does not exist when the app permission is authorized. 464 465**Solution** 466 467Check that the target app has been installed, and use the bundle of the app. 468 469## 12400002 Custom Data Not Exist 470 471**Error Message** 472 473The custom data does not exist. 474 475**Possible Causes** 476 477The key does not exist when you query the custom data of the account. 478 479**Solution** 480 481Query the custom data with a key that is already defined. 482 483## 12400003 Custom Data Records Reached the Limit 484 485**Error Message** 486 487The number of custom data reaches upper limit. 488 489**Possible Causes** 490 491The number of custom data records of the target account has reached 512. 492 493**Solution** 494 495Delete the custom data records that are no longer used. 496 497## 12400004 Token Count Reached the Limit 498 499**Error Message** 500 501The number of token reaches upper limit. 502 503**Possible Causes** 504 505The number of tokens of the target account has reached 1024. 506 507**Solution** 508 509Delete the tokens that are not longer used, and try again. 510 511## 12400005 Bundles in the OAuth List Reached the Limit 512 513**Error Message** 514 515The size of authorization list reaches upper limit. 516 517**Possible Causes** 518 519The number of bundles in the authorization list has reached 1024. 520 521**Solution** 522 523Revoke authorization from the apps that do not require the authorization and try again. 524