1# DLP Service Error Codes 2 3 4> **NOTE** 5> 6> This topic describes only module-specific error codes. For details about universal error codes, see [Universal Error Codes](../errorcode-universal.md). 7 8## 19100001 Invalid Parameter 9 10**Error Message** 11 12Invalid parameter. 13 14**Description** 15 16Invalid parameter values are detected. 17 18**Possible Causes** 19 20- The value of **account** is empty or exceeds 1024 characters. 21 22- The account type is incorrect. 23 24- The **aeskey** or **iv** is invalid. 25 26- The authorization expiration time is earlier than the system time. 27 28- **Fd** is less than **0**. 29 30- The value of **tokenid** is **0**. 31 32- The bundle name is empty. 33 34- The value of **appindex** is less than **0**. 35 36- The value of **userId** is less than **0**. 37 38**Solution** 39 40Check that all the parameters are set correctly. 41 42 43## 19100002 Encryption/Decryption Error 44 45**Error Message** 46 47Begin encryption or decryption error. 48 49**Description** 50 51An error occurs in encryption or decryption. 52 53**Possible Causes** 54 55- The number of active encryption/decryption tasks is greater than 100. 56 57- Duplicate encryption/decryption tasks are performed. 58 59**Solution** 60 61Try again later. 62 63 64## 19100003 Encryption/Decryption Timeout 65 66**Error Message** 67 68Encryption or decryption timeout. 69 70**Description** 71 72The encryption or decryption timed out. 73 74**Possible Causes** 75 76The DLP file encryption/decryption task is not complete within 10 seconds. 77 78**Solution** 79 80Try again later. 81 82 83## 19100004 Credential Service Error 84 85**Error Message** 86 87Credential service error. 88 89**Description** 90 91An error occurs in the credential service. 92 93**Possible Causes** 94 95- The DLP credential service does not exist. 96 97- The DLP credential service is abnormal. 98 99**Solution** 100 101Wait for a while and try again, or restart the device. 102 103 104## 19100005 Credential Authentication Server Error 105 106**Error Message** 107 108Credential server error. 109 110**Description** 111 112The credential authentication server is abnormal. 113 114**Possible Causes** 115 116- The credential authentication server cannot be connected. 117 118- The credential authentication server does not exist. 119 120**Solution** 121 122Check the credential authentication server and try again. 123 124 125## 19100006 Access Denied for a Non-DLP Sandbox Application 126 127**Error Message** 128 129No permission to call this API, which is available only for DLP sandbox applications. 130 131**Description** 132 133The caller is not a DLP sandbox application and cannot call the API. 134 135**Possible Causes** 136 137The API must be called by a DLP sandbox application. 138 139**Solution** 140 141The caller must be a DLP sandbox application. 142 143 144## 19100007 Access Denied for a DLP Sandbox Application 145 146**Error Message** 147 148No permission to call this API, which is available only for non-DLP sandbox applications. 149 150**Description** 151 152The caller is a DLP sandbox application and cannot call the API. 153 154**Possible Causes** 155 156The API cannot be called by a DLP sandbox application. 157 158**Solution** 159 160The caller cannot be a DLP sandbox application. 161 162 163## 19100008 Non-DLP File 164 165**Error Message** 166 167The file is not a DLP file. 168 169**Description** 170 171The file is not a DLP file. 172 173**Possible Causes** 174 175The file is not a DLP file. 176 177**Solution** 178 179Use a DLP file. 180 181 182## 19100009 Failed to Operate the DLP File 183 184**Error Message** 185 186Failed to operate the DLP file. 187 188**Description** 189 190The operation on the DLP file fails. 191 192**Possible Causes** 193 194- The user is not an authorized user. 195 196- The sandbox application fails to be installed. 197 198- The link file is not associated. 199 200- The number of opened DLP files reaches 1000. 201 202**Solution** 203 2041. Check that you are authorized to access the DLP file. 205 2062. Wait for a while or restart the system and try again. 207 208 209## 19100010 Read-Only DLP File 210 211**Error Message** 212 213The DLP file is read only. 214 215**Description** 216 217The DLP file is read-only. 218 219**Possible Causes** 220 221- You cannot modify the permission on a DLP file that is read-only. 222 223- You cannot write a DLP file that is read-only. 224 225**Solution** 226 227Check the permission on the file. 228 229 230## 19100011 System Service Abnormal 231 232**Error Message** 233 234The system ability works abnormally. 235 236**Description** 237 238The system service is abnormal. 239 240**Possible Causes** 241 242- The DLP permission service fails to start. 243 244- The RPC object of the DLP permission service cannot be obtained. 245 246- The service, on which the DLP permission service depends, fails to start. 247 248- The IPC data fails to be read or written. 249 250- The service is not initialized. 251 252**Solution** 253 254Try again later or restart the device. 255 256 257## 19100012 Failed to Apply for Memory 258 259**Error Message** 260 261Out of memory. 262 263**Description** 264 265Failed to obtain the memory. 266 267**Possible Causes** 268 269The system memory is insufficient. 270 271**Solution** 272 273Try again later or restart the device. 274 275 276## 19100013 User Access Denied 277 278**Error Message** 279 280The user does not have the permission. 281 282**Description** 283 284The user has no permission. 285 286**Solution** 287 288Check the user permissions. 289 290 291## 19100014 Account Not Logged In 292 293**Error Message** 294 295Account not logged in. 296 297**Description** 298 299The user has not logged in with the account. 300 301**Solution** 302 303Log in with the account. 304 305 306## 19100015 Upgrade Required 307 308**Error Message** 309 310Upgrade required. 311 312**Description** 313 314The system needs to be upgraded. 315 316**Solution** 317 318Upgrade the system. 319 320 321## 19100016 URI Missing in Want 322 323**Error Message** 324 325uri missing in want. 326 327**Description** 328 329The **want** parameter does not contain the URI. 330 331**Solution** 332 333Set parameters correctly. 334 335 336## 19100017 displayName Missing in Want 337 338**Error Message** 339 340displayName missing in want. 341 342**Description** 343 344The **want** parameter does not contain **displayName**. 345 346**Solution** 347 348Set parameters correctly. 349 350 351## 19100018 Application Unauthorized 352 353**Error Message** 354 355Application not authorized. 356 357**Description** 358 359The application is not authorized. 360 361**Possible Causes** 362 363The application is not in the authorized application list. 364 365**Solution** 366 367Set the authorized application list. 368 369 370## 19100019 DLP File Expired 371 372**Error Message** 373 374The DLP file has expired. 375 376**Description** 377 378The DLP file has expired. 379 380**Solution** 381 382Contact the file owner to authorize the file. 383 384 385## 19100020 Network Disconnected 386 387**Error Message** 388 389No network connection. 390 391**Description** 392 393The device is not connected to Wi-Fi. 394 395**Solution** 396 397Connect the device to Wi-Fi. 398